Please read our Refund Policy carefully:
Last Updated: [2/09/2024]
1. Introduction
At My English Sarah Academy, we are committed to providing high-quality educational services. We understand that sometimes plans change, and we want to ensure a fair and transparent refund process. Please read our refund policy carefully before making any purchases.
2. Eligibility for Refunds
- Course Purchases: Refunds for course purchases are available within 3 days of the purchase date. If you are not satisfied with the course, please contact us within this period to request a refund.
- Subscription Services: If you have subscribed to our services, you may cancel your subscription at any time. Refunds for subscriptions will be prorated based on the remaining time in your subscription period, provided that the cancellation occurs within 3 days of the start of the subscription.
- Trial Periods: If you signed up for a free trial and were charged after the trial period, you are eligible for a refund if the request is made within 3 days of the charge.
3. Non-Refundable Items
- Digital Products: Due to the nature of digital products, any downloadable resources, e-books, or other digital content are non-refundable once accessed or downloaded.
- Completed Courses: If you have completed more than 10% of the course content, a refund may not be granted, as you will have gained substantial value from the course.
4. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at help@myenglishsarah.com with your order details and the reason for the refund request.
- Review: We will review your request and may ask for additional information if needed.
- Approval: Once approved, we will process your refund within 3 business days. Refunds will be issued to the original payment method used during the purchase.
5. Late or Missing Refunds
If you haven’t received a refund within the specified time, please check with your bank or credit card provider first, as processing times can vary. If you’ve done this and still have not received your refund, please contact us at help@myenglishsarah.com.
6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically. Refunds requested after the policy has changed will be governed by the terms in effect at the time of your purchase.
7. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: help@myenglishsarah.com
Phone: +216 26 382 701
